FAQ

🎉 Frequently Asked Questions (FAQ)

🎈What kind of party decorations do you offer?

We specialize in custom party decorations for all occasions—birthdays, baby showers, weddings, anniversaries, corporate events, and more! Our products include banners, cake toppers, centerpieces, balloon garlands, party favors, and personalized signage.

🎈Can I customize my order?

Absolutely! All our decorations are handmade to order. You can customize colors, text, themes, and even sizes. Just let us know your vision, and we'll bring it to life!

🎈How do I place a custom order?

Simply choose the product you like, select your customization options, and add any specific notes at checkout. You can also contact us directly for more complex or themed requests.

🎈How long does it take to receive my order?

Our standard processing time is 3–5 business days. Shipping usually takes 2–7 business days depending on your location. Need it sooner? Contact us for rush order options!

🎈Do you offer rush orders?

Yes, we do! Please reach out before placing your order so we can confirm availability and provide express shipping options.

🎈Can I see a proof before you make it?

Yes! For personalized items, we’re happy to send a digital proof for approval before production starts. Just request it in your order notes.

🎈Do you ship internationally?

Currently, we ship across [your country – e.g., the U.S.]. International shipping may be available on request—contact us for details!

🎈What if there's a mistake or my item arrives damaged?

We want you to love your order! If there’s an issue, please contact us within 48 hours of receiving it. We'll do our best to fix it or send a replacement.

🎈Can I cancel or return my order?

Because our items are custom-made, we typically don’t accept returns or cancellations after 24 hours. If there’s an issue, though, we’re here to help!

🎈Do you offer bulk or event planner discounts?

Yes! If you're ordering for a large event or you’re a party planner, reach out to us for special pricing and packages.